Policies

Deposit Policy

At Flawless Skin Clinic, we are committed to providing exceptional services tailored to your needs. To ensure the highest level of care and manage our scheduling effectively, we require a deposit for all treatments lasting over an hour. This deposit will be applied toward the total cost of your service on the day of your appointment.

Your deposit secures your appointment time and allows us to allocate the necessary resources to provide you with the best possible experience.

Cancellation & Rescheduling Policy

As a small business, every appointment matters to us. Late cancellations or missed appointments affect not only our ability to serve you but also the opportunity for another client to receive care. To support the sustainability of our practice and maintain fairness, we have implemented the following policy:

24-Hour Notice Required: If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. This allows us to fill your appointment time with someone on our waitlist.
Forfeiture of Deposit: Appointments canceled or rescheduled with less than 24 hours’ notice will result in the loss of your deposit. This policy helps to offset the costs associated with unfilled appointment times.
No-Show Appointments: Clients who fail to attend their scheduled appointment without prior notice will also forfeit their deposit.

We understand that unexpected circumstances can arise, and we will do our best to accommodate emergencies on a case-by-case basis. However, by respecting our cancellation policy, you are helping us continue to deliver the highest level of service to all of our valued clients.